Refund policy

Updated 29 October 2026 · Paid checkout is closed

Current free Beta and samples

No paid orders can be placed on this site today. The Group Chat Awards Beta and free wallpaper samples do not incur a charge, so there is no purchase to refund. The policy below will apply to the described paid editions when sales open; it is not an invitation to pay now.

Group Chat Awards — 14-day product-problem policy

For the US$3.99 one-time Complete Awards Pack, request a refund within 14 days of purchase if the license cannot be activated or restored, a supported export cannot use the described paid features, or HD card export fails to deliver the described result. We may offer reasonable troubleshooting, but you do not have to submit private chat contents or accept repeated attempts in place of an eligible refund. A timely request stays timely while we investigate.

Try the free preview before purchase. Awards depend on the available export and may be absent when there is no qualifying message. Undisclosed incompatibility or a product that does not match its description can still qualify for a remedy. Statutory remedies are not limited to this 14-day window.

Unfold Walls — 14-day product-problem policy

For the US$4.99 premium pack, request a refund within 14 days of purchase for inaccessible downloads, defective or missing files, or unsuitable device behavior, including expected inner/outer setup limitations. Try the three free pairs first. The product contains static PNGs; the web folding preview is not a native phone animation.

Duplicate or incorrect charges

Report a duplicate or incorrect charge as soon as you notice it. An erroneous extra charge is eligible for correction through the payment provider. The product-problem window above does not remove rights concerning unauthorized or incorrect transactions.

How to request help when sales open

Kitebox Studio is operated by Kai Xing, an individual based in China. Kitebox Studio is a trading name, not a registered company.

Support email: support@kiteboxstudio.com. Please do not send private chat exports, payment details or credentials.

Once sales open, use the active support contact shown on the website and your purchase receipt. Include your order reference, product, purchase date and a short description of the issue. Never send card details, passwords, API keys or private chat exports. If a screenshot is helpful, remove names and messages first. If the merchant cannot resolve a Creem purchase issue, Creem’s receipt/customer portal or official contact page provides a further support route.

Eligible Creem refunds will be requested and processed through Creem to the original payment method. Processing and bank posting times vary; no exact arrival date is promised. This site does not make an independent cash repayment outside the payment provider.

What a full refund changes

A full refund ends the paid product license. For the prepared Awards paid service, current payment and license status are checked before further protected requests, restoration and HD export; a refunded transaction is rejected even if Creem still labels its license active. This cannot retract code already loaded in a browser. Unfold files and Creem portal download access may remain available after refund; automatic download revocation is not promised. Free features remain free. Already downloaded files cannot be remotely erased, but the refunded premium license no longer permits further use except where applicable law provides otherwise.

Digital content and statutory rights

These product remedies are in addition to mandatory consumer rights. Downloading or visiting a page alone does not waive those rights. Any legally required consent to immediate digital delivery and acknowledgment about withdrawal rights must be explicit at actual checkout. Nothing here removes statutory cancellation, non-conformity or other non-excludable remedies. Creem’s Buyer Terms also apply to transactions it processes.